Shipping Policy

📦 Shipping & Delivery FAQ
How long does it take to receive my product?
Our custom products typically take 2–5 business days to be handcrafted and shipped. Once shipped, estimated delivery times are:

Continental U.S.: Approximately 6–9 business days

Canada and 35+ other countries/regions: Approximately 3–12 business days, depending on your location

Please note: production and shipping times may vary during holidays.

When will my order ship after I place it?
After payment, we typically take 2–5 business days to complete the customization and prepare your order for shipment. The actual shipping time will depend on the delivery method you choose at checkout.

Do you ship internationally?
Yes, we ship to the United States, Canada, and over 35 other countries/regions. You can check the available destinations during checkout.
If you're unsure whether we deliver to your country, feel free to contact our customer service team at: support@diygiftly.com

Can I change the shipping address after placing my order?
Once the order has been shipped, we are unable to change the shipping address. Please make sure your address is correct before completing your order.

How much is shipping?
We offer free standard shipping for orders over $65. You may also choose from the following shipping options during checkout:

Standard Shipping:
Shipping Fee: $9.99 (Free shipping on orders over $85)
⏱ Estimated delivery: 8–16 business days

Priority Shipping:
Shipping Fee: $15.99
⏱ Estimated delivery: 5–13 business days

Express Shipping:

Up to 1kg: $39.95

1.01–2kg: $59.95

Over 2kg: $79.95
⏱ Estimated delivery: 3–6 business days

🚫 We currently do not offer overnight (Next-Day) shipping.

How will I know when my order has shipped?
Once your order is ready to ship, we will send a shipping confirmation email to the email address you provided at checkout.
Please note that processing customized products may take 2–5 business days before shipment.

Additional Notes

If your personalized item requires a remake, shipping may be delayed.

We only ship products that pass strict quality control, ensuring you receive the perfect gift.

Weather conditions or holiday schedules may affect delivery timelines. Thank you for your understanding.