Shipping Policy
How long does it take to receive my order?
Total delivery time consists of preparation time and transit time. Personalized products typically require 2–5 business days for customization and preparation before dispatch.
After dispatch, transit time depends on the destination and the delivery service selected at checkout. Delivery estimates do not include preparation time and may be affected by holidays, severe weather, peak seasons, or carrier disruptions.
When will my order ship?
After payment is completed, personalized products typically require 2–5 business days for customization and preparation. Once your order has been dispatched, we will send a shipping confirmation email to the email address provided at checkout.
Do you ship internationally?
Yes. We currently ship to the United States, Canada, and more than 35 other countries and regions. Available destinations and shipping services can be checked during checkout.
If you are unsure whether we deliver to your destination, email support@diygiftly.com before placing your order.
Can I change my shipping address?
If your order has not been dispatched, email support@diygiftly.com as soon as possible with your order number and the correct address.
We cannot guarantee that an address can be changed. Once an order has been dispatched, its shipping address cannot be changed. Please check your address carefully before completing your order.
Shipping Rates
Standard Shipping
$9.99 for eligible U.S. orders under $85 USD.
Free standard shipping on eligible U.S. orders of $85 USD or more.
Estimated transit time: 8–16 business days after dispatch.
Priority Shipping
Shipping fee: $15.99.
Estimated transit time: 5–13 business days after dispatch.
Express Shipping
- Up to 1 kg: $39.95
- 1.01–2 kg: $59.95
- Over 2 kg: $79.95
Estimated transit time: 3–6 business days after dispatch.
We currently do not offer overnight or next-day shipping.
Orders that qualify for free standard shipping may still select a paid Priority or Express shipping service. Available services may vary depending on the destination, order value, and order weight.
How can I track my order?
After your order has been dispatched, we will send a shipping confirmation email. If tracking information is available, it will be included in the email.
Additional Information
If a personalized item requires additional information, an adjustment, or a remake, preparation and delivery may be delayed.
Delivery dates are estimates and are not guaranteed. Weather conditions, holidays, customs processing, and carrier disruptions may affect delivery timelines.
If you need an order by a specific date, email support@diygiftly.com before ordering. Please include the product link, destination, and required date.