Payment Terms
💳 Payment Terms
Last updated: October 23, 2026
These Payment Terms explain how payments are processed when you place an order with DIYGiftly. By submitting an order, you agree to these Payment Terms and authorize the selected payment provider to charge the total amount displayed at checkout.
1. Accepted Payment Methods
The payment methods currently available to you will be displayed at checkout. Available payment methods may vary depending on your location, currency, device, and the services supported by our payment providers.
Please review the payment method, billing information, shipping information, currency, and total amount before completing your purchase.
2. Prices and Currency
Product prices are displayed in the currency shown on the website or at checkout. The final amount payable, including applicable shipping charges, discounts, and taxes, will be shown before you confirm your order.
Your card issuer or payment provider may apply currency-conversion charges, international transaction fees, or other fees. These fees are determined by your financial institution and are not collected or controlled by DIYGiftly.
3. Payment Authorization
Payment must be successfully authorized before an order can be processed. When you submit an order, your payment provider may place a temporary authorization hold on your account.
An order confirmation does not necessarily mean that an order has entered design or production. We reserve the right to hold, cancel, or refund an order if payment cannot be verified, the transaction appears unauthorized or fraudulent, the product is unavailable, or there is an obvious pricing or technical error.
4. Payment Security
Payments are processed through Shopify checkout and the payment providers available through our store using industry-standard security measures.
DIYGiftly does not directly receive your full card number, card security code, online banking password, or one-time verification code.
We will never ask you to send your full card number, card security code, payment password, or one-time verification code by email.
5. Payment Verification and Fraud Prevention
To protect our customers and our business, an order may be reviewed if it is identified as potentially high risk or unauthorized.
We may ask you to confirm limited order, billing, shipping, or account information. We will not ask you to send your full payment-card number, card security code, password, or one-time verification code.
If the requested verification cannot be completed, we may cancel the order and return any successfully captured payment to the original payment method.
6. Failed or Declined Payments
If your payment is declined or fails, please check that your payment and billing information is correct, confirm that sufficient funds are available, or try another payment method shown at checkout.
Your bank or payment provider may decline a transaction for security or account-related reasons. DIYGiftly cannot override a decision made by your bank or payment provider.
7. Pending or Duplicate Charges
A pending charge may be a temporary authorization hold rather than a completed charge. The time required to release an authorization hold is determined by your bank or payment provider.
If you believe that the same completed transaction has been charged more than once, please contact us with your order number and a description of the issue. Do not send your full card number or card security code.
If we confirm that an additional payment was captured in error, the excess amount will be refunded to the original payment method. The time required for the refund to appear depends on your bank or payment provider.
8. Order Changes and Cancellations
Personalized products may enter the design or production process shortly after an order is placed.
If you need to request a change or cancellation, contact us as soon as possible. Once the design or production of a personalized item has begun, the order cannot be cancelled or refunded unless the item is defective, damaged, or materially different from the approved order.
Submitting a cancellation request does not guarantee that the order can be cancelled.
9. Refunds
Refund eligibility is governed by our Refund / Return Policy.
Approved refunds will be issued to the original payment method. We cannot send a refund to a different card, bank account, or payment method.
After a refund has been issued, processing times are determined by your bank or payment provider.
10. Contact Us
For payment-related questions, contact us at:
HJ UNITRADE PTY LTD
Unit 2, 221 North Rocks Road
North Rocks NSW 2151
Australia
Email: support@diygiftly.com
When contacting us about a payment, please include your order number and a description of the issue. For your security, do not include your full card number, card security code, password, or one-time verification code.