Privacy Policy

🔒 Privacy Policy
Last updated: October 23, 2026

This Privacy Policy explains how HJ UNITRADE PTY LTD, trading through DIYGiftly (“DIYGiftly,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit diygiftly.com, create an account, place an order, personalize a product, contact us, or otherwise use our services.

1. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

  • Contact information: name, email address, telephone number, billing address, shipping address, and account information;
  • Order information: products ordered, customization selections, order history, delivery information, discounts, returns, refunds, and customer-service communications;
  • Personalization content: names, dates, messages, photographs, images, artwork, text, and other information that you upload or submit for a personalized product;
  • Payment information: payment status, transaction identifiers, billing details, and limited payment information supplied by our payment processors. Payment-card information is processed by the payment provider available at checkout;
  • Device and usage information: IP address, browser type, device type, operating system, referring pages, pages viewed, interactions with the website, and approximate location derived from an IP address;
  • Marketing information: email subscription preferences, advertising interactions, campaign information, and consent choices; and
  • Communications: information contained in emails, reviews, forms, live-chat messages, support requests, surveys, or other communications with us.

Where permitted by law, we may also receive information from Shopify, payment providers, delivery carriers, advertising and analytics providers, social-media platforms, fraud-prevention providers, and applications connected to our store.

2. Personalization Content

When ordering a personalized product, please only upload content that you are authorized to use.

If you provide personal information about another person—for example, that person’s name or photograph—you confirm that you have permission or another lawful basis to provide it for the purpose of creating and fulfilling the order.

Please do not upload sensitive personal information that is not necessary to produce the item.

3. How We Use Personal Information

We may use personal information to:

  • Provide, personalize, process, manufacture, and deliver products and services;
  • Process payments, refunds, returns, and exchanges;
  • Communicate with you about orders, customization details, delivery, customer service, and account matters;
  • Operate, maintain, troubleshoot, and improve our website and services;
  • Detect, investigate, and prevent fraudulent, unauthorized, illegal, or harmful activity;
  • Protect our customers, business, website, legal rights, and systems;
  • Measure website performance and understand how customers use our services;
  • Send marketing communications where permitted by law and in accordance with your preferences;
  • Provide or measure advertising where permitted by law and subject to applicable consent or opt-out requirements;
  • Comply with legal, tax, accounting, regulatory, and contractual obligations; and
  • Establish, exercise, or defend legal claims.

4. How We Disclose Personal Information

We may disclose personal information to:

  • Shopify and ecommerce providers that host and operate our online store;
  • Payment providers that authorize and process transactions, refunds, and fraud checks;
  • Production and fulfillment partners that manufacture, personalize, package, or supply ordered products;
  • Shipping and logistics providers that deliver orders and provide tracking services;
  • Technology providers that provide hosting, data storage, customer support, email, analytics, security, personalization, and website functionality;
  • Advertising and marketing providers where permitted by law and consistent with your privacy choices;
  • Professional advisers, including accountants, auditors, insurers, and legal advisers;
  • Government authorities or other parties where disclosure is required or permitted by law, court order, or legal process, or is reasonably necessary to protect rights, safety, and security; and
  • A purchaser or successor in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

We do not permit service providers to use personal information for purposes unrelated to the services they provide to us, except where permitted or required by law.

5. Advertising and Data Sharing Choices

We may use analytics, advertising, and social-media technologies to understand website activity, measure advertising, and present relevant content.

Depending on the laws applicable to you, certain disclosures for targeted advertising may be treated as the “sale” or “sharing” of personal information even when no money is exchanged.

You may contact us at support@diygiftly.com to request information about available opt-out choices. You may also manage cookies through the cookie banner, where available, and through your browser or device settings.

6. Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, local storage, and similar technologies to:

  • Operate essential website features, including the shopping cart, checkout, account, security, and language settings;
  • Remember preferences and improve website functionality;
  • Measure performance and analyze website usage;
  • Prevent fraud and protect the website; and
  • Support advertising and marketing where permitted by law.

You can control cookies through the cookie banner, if displayed, or through your browser settings. Blocking essential cookies may prevent parts of the website, cart, checkout, or account features from functioning correctly.

7. Marketing Communications

Where permitted by law, we may send promotional emails if you subscribe or otherwise agree to receive them.

You can unsubscribe using the link in a marketing email or by contacting us. Even if you unsubscribe from marketing, we may continue sending non-promotional communications relating to orders, payments, accounts, security, or customer-service requests.

8. International Processing and Disclosure

DIYGiftly operates from Australia and uses service providers that may process or store personal information in Australia, the United States, Canada, China, and other countries where our ecommerce, payment, production, fulfillment, shipping, support, analytics, or technology providers operate.

Privacy laws in those countries may differ from the laws in your country. Where required, we take reasonable steps designed to ensure that overseas recipients handle personal information consistently with applicable privacy requirements.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, fraud prevention, dispute resolution, recordkeeping, tax and accounting requirements, enforcement of agreements, and compliance with legal obligations.

Retention periods vary depending on the type of information, the purpose for which it was collected, and applicable legal requirements. When information is no longer required, we may delete or de-identify it, subject to technical and legal limitations.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from loss, misuse, interference, unauthorized access, alteration, and disclosure.

No website, transmission method, or storage system can be guaranteed to be completely secure. You are responsible for protecting your account credentials and should contact us if you believe that your account or personal information has been compromised.

11. Your Privacy Rights

Subject to applicable law and any permitted exceptions, you may have the right to:

  • Request access to personal information we hold about you;
  • Request correction of inaccurate or incomplete information;
  • Request deletion of certain personal information;
  • Object to or request restriction of certain processing;
  • Withdraw consent where processing is based on consent;
  • Opt out of certain marketing or targeted-advertising activities;
  • Request a portable copy of certain information; and
  • Make a privacy complaint without being treated unfairly.

These rights are not absolute and may differ depending on your location. We may need to verify your identity before completing a request. We will respond within the period required by applicable law.

To make a privacy request, email support@diygiftly.com with the subject line Privacy Request.

If another person submits a request on your behalf, we may ask for evidence that the person is authorized to act for you.

12. Account Closure

You may request closure of your customer account by contacting us.

Closing an account does not necessarily result in the immediate deletion of all related information. We may retain information that is reasonably necessary to complete existing orders, process refunds or disputes, prevent fraud, maintain transaction records, or satisfy legal and accounting obligations.

13. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13.

If you believe that a child has provided personal information to us without appropriate authorization, contact us so that we can review and, where appropriate, delete the information.

Adults ordering personalized products are responsible for ensuring that they are authorized to provide any child’s name, photograph, or other information included in the personalization.

14. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, or services. Their privacy practices are governed by their own policies, and we are not responsible for how those third parties handle personal information.

15. Privacy Complaints

If you believe that we have mishandled your personal information, please contact us and provide sufficient details for us to investigate.

We will review the complaint and respond within a reasonable period. If you are not satisfied with our response, you may have the right to contact the privacy or consumer-protection authority in your jurisdiction.

16. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technology, providers, business practices, or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date. Where required by law, we will provide additional notice of material changes.

17. Contact Us

For privacy questions, requests, or complaints, contact:

HJ UNITRADE PTY LTD
Unit 2, 221 North Rocks Road
North Rocks NSW 2151
Australia

Email: support@diygiftly.com