Terms Conditions
Last updated: October 23, 2026
Welcome to DIYGiftly. This website is operated by HJ UNITRADE PTY LTD, trading through DIYGiftly (“DIYGIFTLY,” “we,” “us,” or “our”). These Terms and Conditions apply when you visit diygiftly.com, use our website, create an account, or purchase a product from us.
By accessing our website or placing an order, you agree to these Terms and Conditions, together with our Privacy Policy, Payment Terms, Shipping Policy, and Refund / Return Policy.
If you do not agree with these Terms and Conditions, please do not use our website or place an order.
🛡 Materials and Product Details
Materials, dimensions, colors, care instructions, personalization options, and included accessories vary by product. Please review the individual product page carefully before placing your order.
Product photographs are provided to help illustrate the item. Colors may appear slightly different depending on lighting, photography, screen settings, material batches, and the production process.
Decorations, display stands, furniture, instruments, animals, packaging props, jewelry, and other objects shown in product photographs are not included unless the product description specifically states otherwise.
Measurements may vary slightly because of the nature of handmade, personalized, or made-to-order production.
References to colors such as Silver, Gold, or Rose Gold describe the selected color or finish only. They do not mean that an item is made from pure silver, pure gold, or another precious metal unless the product page expressly states the material.
Personalization Information
Customers are responsible for checking all names, dates, photographs, spelling, capitalization, punctuation, product options, sizes, colors, addresses, and other personalization information before submitting an order.
We normally produce personalized items using the information submitted with the order. We are not responsible for errors contained in information supplied or approved by the customer, except where required by applicable law.
Personalization previews are intended as a guide. Minor differences in positioning, cropping, scale, color, engraving, printing, or other production details may occur in the finished product.
💳 Payment & Orders
Available payment methods are displayed during checkout. Payments are processed through the payment service providers made available on our checkout page.
For additional payment information, please review our Payment Terms.
Prices and Currencies
Prices are displayed in the currency selected or shown on the website. Currency conversion, card issuer, bank, or payment provider fees may apply depending on the customer’s payment method and location.
Unless otherwise stated during checkout, customers are responsible for customs duties, import taxes, or similar government charges that may apply in the destination country or region.
Order Confirmation and Acceptance
After an order is submitted, we may send an email confirming that the order has been received. This confirmation does not guarantee that the order has been accepted or can be fulfilled.
We reserve the right to review, refuse, or cancel an order where reasonably necessary, including in cases of suspected fraud, payment failure, pricing or product information errors, unavailable products, unsupported personalization requests, or shipping restrictions.
If we cancel an order before production because we cannot fulfill it, any amount paid for the canceled item will be refunded to the original payment method.
Customers must have the legal capacity to enter into a binding agreement. If you are under the legal age required in your location, you may only use the website with the involvement of a parent or legal guardian.
✏ Order Changes and Cancellations
If you need to request a change or cancellation, email support@diygiftly.com as soon as possible. Include your order number and clearly describe the requested change.
We will review the request, but we cannot guarantee that an order can be changed or canceled.
Personalized and made-to-order products are created specifically for each customer and cannot normally be resold. Once production has started, an order cannot be changed, canceled, returned, or refunded for change-of-mind reasons.
This restriction does not remove any rights or remedies that cannot legally be excluded. Customers may still contact us if an item arrives damaged, defective, or different from the personalization submitted with the order.
Please review our Refund / Return Policy for complete eligibility requirements and instructions.
📦 Preparation and Delivery
Personalized products require preparation before dispatch. Preparation time is separate from transit time.
Available shipping services, shipping fees, free-shipping thresholds, estimated transit times, and supported destinations are explained in our Shipping Policy.
After an order has been dispatched, we will send a shipping confirmation email to the email address provided during checkout. If tracking information is available, it will be included in the email.
Delivery estimates begin after dispatch and do not include personalization or preparation time. Delivery dates are estimates and cannot be guaranteed.
Severe weather, holidays, customs inspections, carrier disruptions, remote destinations, incorrect addresses, and other circumstances outside our reasonable control may affect delivery times.
Shipping Address
Customers are responsible for checking that the recipient’s name, shipping address, apartment or unit number, postal code, email address, and other delivery information are complete and correct before placing an order.
If an order has not been dispatched, email support@diygiftly.com as soon as possible to request an address correction. We cannot guarantee that the address can be changed.
Once an order has been dispatched, its shipping address normally cannot be changed.
An order delivered to, delayed because of, or returned from an incorrect or incomplete address supplied by the customer is not eligible for a refund solely for that reason, except where required by applicable law.
↩ Returns, Refunds and Product Problems
Because personalized products are made specifically for each customer, they are not eligible for return or refund solely because the customer changed their mind, selected the wrong option, supplied incorrect personalization information, or no longer wants the item after production has started.
If an item arrives damaged, defective, or different from the personalization submitted with the order, email support@diygiftly.com and include:
- Your order number
- A description of the issue
- Clear photographs of the item
- Photographs of the packaging, where relevant
We may request additional information reasonably required to assess the issue.
Do not send an item to the company address shown below. Contact us first for return instructions and the correct return address.
Nothing in these Terms and Conditions excludes, limits, or modifies consumer guarantees or other legal rights that cannot be excluded, limited, or modified under applicable law.
Please refer to our Refund / Return Policy for complete details.
✨ Cleaning & Maintenance
Care requirements vary depending on the product and material. Follow any care instructions shown on the individual product page or supplied with the product.
For jewelry, avoid collisions, friction with hard objects, harsh chemicals, pools, hot springs, saunas, and extended exposure to moisture. Do not wear jewelry while bathing unless the product instructions expressly state that it is suitable for that use.
These conditions may damage finishes, plated surfaces, oxidized details, pearls, stones, adhesives, photographs, and other delicate materials.
When appropriate for the material, jewelry may be cleaned gently using warm water, mild soap, and a soft cloth or soft toothbrush. Do not use chemical cleaning products unless the product instructions specifically permit them.
Damage or corrosion caused by misuse, collisions, improper care, unreasonable use, or exposure to unsuitable conditions is not normally considered a product defect.
This does not affect claims involving an item that arrived damaged, defective, or different from the personalization submitted with the order.
🌐 Acceptable Website Use
You agree not to use this website or its services:
- For unlawful, fraudulent, abusive, or misleading purposes
- To interfere with the security or operation of the website
- To introduce viruses, malicious code, or harmful technology
- To collect information about other users without authorization
- To infringe copyright, trademark, privacy, publicity, or other rights
- To submit unlawful, threatening, defamatory, discriminatory, obscene, or infringing personalization content
- To place fraudulent orders or misuse discounts, promotions, payment methods, accounts, or website features
We may refuse or cancel an order containing content that we reasonably believe is unlawful, harmful, infringing, or unsuitable for production.
© Intellectual Property
Unless otherwise stated, the website design, text, graphics, logos, product presentation, photographs, videos, software, and other content created or owned by DIYGiftly are protected by applicable intellectual property laws.
You may use the website for personal shopping purposes. You may not reproduce, distribute, modify, publish, sell, license, scrape, or commercially exploit our website content without prior written permission.
When you upload a photograph, name, message, design, or other personalization material, you confirm that you own it or have permission to use it for the requested product.
You grant us and our production and service partners a limited right to use the submitted material only as reasonably necessary to process, manufacture, fulfill, deliver, support, or resolve issues relating to your order.
For intellectual property complaints, please review our Copyright and Intellectual Property Infringement Policy.
🔗 Third-Party Services and Links
Our website may use or link to services provided by third parties, including payment providers, personalization applications, review services, analytics providers, shipping carriers, and order-tracking services.
Third-party services may be subject to their own terms and privacy policies. We are not responsible for third-party websites or services that we do not own or control, except to the extent required by applicable law.
⚙ Website Availability and Modifications
We may update, modify, suspend, or discontinue website content, features, products, prices, promotions, or services at any time.
We do not guarantee that the website will always be available, uninterrupted, secure, or free from errors. Temporary interruptions may occur because of maintenance, technical problems, service-provider issues, or events outside our reasonable control.
If product, price, or website information contains an obvious error, we may correct the error and contact affected customers where appropriate.
📌 Disclaimers and Limitation of Liability
To the extent permitted by applicable law, the website and its content are provided on an “as available” basis. We do not guarantee that every product, color, photograph, preview, or website feature will appear exactly the same on every device or in every production batch.
To the extent permitted by applicable law, DIYGiftly will not be responsible for indirect, incidental, special, or consequential loss arising from website use or an order where that loss was not reasonably foreseeable.
Nothing in these Terms excludes or limits liability, consumer guarantees, or legal remedies where exclusion or limitation is prohibited by applicable law.
🔒 Privacy
Our collection, use, storage, and disclosure of personal information are described in our Privacy Policy.
By using the website or placing an order, you acknowledge that information will be handled as described in that policy, including where information must be shared with payment, production, delivery, technology, or support providers to complete your order.
⚖ Applicable Law and Dispute Resolution
These Terms and Conditions are subject to the laws applicable to HJ UNITRADE PTY LTD and the relevant transaction, without excluding any mandatory consumer protections that apply in the customer’s country or region.
If a concern or dispute arises, please contact support@diygiftly.com first and provide your order number and a description of the issue. We will attempt to review and resolve the matter in good faith.
If a dispute cannot be resolved directly, the parties may use any dispute-resolution process or court available under applicable law. Nothing in these Terms requires a customer to waive a right or remedy that cannot legally be waived.
📄 Severability and Entire Agreement
If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be applied to the maximum extent permitted by law, and the remaining provisions will continue in effect.
If we do not immediately enforce a provision of these Terms, that does not mean we have waived the right to enforce it later.
These Terms and Conditions, together with the policies linked above and the information shown during checkout, form the agreement relating to use of the website and orders placed through it.
⚙ Changes to These Terms
We may update these Terms and Conditions to reflect changes to our products, services, business practices, technology, or legal obligations.
The updated version will be posted on this page with a revised “Last updated” date. Changes apply from the date they are published unless applicable law requires otherwise.
📧 Contact and Company Information
If you have questions about these Terms and Conditions, an order, or a product, contact:
HJ UNITRADE PTY LTD
Unit 2, 221 North Rocks Road
North Rocks NSW 2151
Australia
Email: support@diygiftly.com
Customer support hours:
Monday–Friday, 9:00 AM–6:00 PM Eastern Time (ET)
This is not a return address. Contact support@diygiftly.com for return instructions before sending an item.
🙏 Thank You for Your Support
DIYGIFTLY